We transformed an outdated system into a seamless, customer-focused platform, simplifying domain and hosting management for a better user experience.
Chillidog Hosting is a customer-centric hosting provider supporting platforms like RapidWeaver, WordPress, and Weebly. They’re committed to delivering scalable and straightforward hosting solutions to an international customer base.
Chillidog Hosting’s outdated WHMCS system was difficult for customers to use and costly to maintain, leading to a poor user experience and operational inefficiencies.
We built a modern, user-friendly application using Laravel, integrating it with the existing WHMCS system to streamline domain management, hosting services, and payments.
The new platform simplifies operations and provides a scalable solution for Chillidog Hosting’s growing business needs.
Lucky Media is an outstanding group to collaborate with. They’re trustworthy, reliable, and passionate about their work. I’d highly recommend them for any organization seeking value and, most importantly, results.
Gregory Barchard
Owner @ Chillidog SoftwareLet's chat
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Chillidog Hosting, a customer-centric hosting provider, faced significant challenges with their outdated WHMCS system:
- Poor user experience: The old system had a clunky interface, making it difficult for customers to manage domains and hosting services.
- High maintenance costs: The legacy PHP codebase was inefficient and costly to maintain.
- Limited flexibility: The system couldn’t adapt to modern hosting needs, and migrating to a new provider was not feasible.
- Inconsistent API documentation: The WHMCS API was poorly documented, making integration and updates a challenge.
These issues were hurting customer satisfaction and hindering Chillidog Hosting’s ability to grow.
To address these challenges, we developed a modern web application using Laravel, Inertia, and React. Here’s how we transformed Chillidog Hosting’s platform:
We redesigned the platform with a clean, intuitive interface, making it easy for customers to manage domains, hosting services, and payments. The new system is responsive, ensuring a seamless experience across devices.
Why This Matters: A better user experience leads to higher customer satisfaction and engagement, which is crucial for business growth.
Technical deep dive: We used Laravel, Inertia, and React to create a dynamic, real-time application that syncs data seamlessly with the WHMCS system. This combination allowed us to deliver a fast, user-friendly interface. (blog post coming soon)
We simplified the domain registration process, allowing users to search for domains, check availability, and complete purchases in just a few clicks. The system also integrates with the Enom API for advanced domain management features.
Why This Matters: Simplifying domain management reduces friction for customers, making it easier for them to establish an online presence quickly and efficiently.
Technical deep dive: To overcome WHMCS limitations, we directly integrated the Enom API, enabling features like nameserver updates, ID protection, and WHOIS verification. (blog post coming soon)
We integrated Stripe for secure, hassle-free payments. Customers can now pay invoices, add funds, and easily manage subscriptions.
Why This Matters: Secure payment processing builds trust and ensures a smooth transaction process, which is essential for customer retention and revenue growth.
Technical deep dive: Stripe’s robust API allowed us to create a secure payment system that stores payment details on Stripe’s servers, ensuring compliance and reducing risk. (blog post coming soon)
The new platform offers a variety of hosting packages, with options for US or EU servers. Customers can easily purchase and manage hosting services, along with add-ons like email security and website backups.
Why This Matters: Offering flexible hosting options and add-ons allows customers to tailor services to their needs, enhancing their overall experience and satisfaction.
Technical deep dive: We integrated WHMCS’s automated account management with WHM tools, giving customers full control over their hosting environment. (blog post coming soon)
We built a user-friendly support system that allows customers to submit and manage tickets effortlessly. This ensures quick resolution of issues and enhances customer satisfaction.
Why This Matters: Efficient support systems improve response times and customer satisfaction, which are key differentiators in the hosting industry.
Technical deep dive: The support system integrates with WHMCS to provide real-time updates and ticket tracking, making it easier for customers to get the help they need. (blog post coming soon)
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The new platform delivered significant benefits for Chillidog Hosting and its customers:
- Improved customer satisfaction: The intuitive interface and streamlined processes led to a better user experience, reducing frustration and increasing engagement.
- Operational efficiency: The modern system reduced maintenance costs and simplified operations for Chillidog Hosting.
- Scalability: The platform is designed to grow with Chillidog Hosting’s business, allowing for easy updates and new features.
- Enhanced security: Secure payment processing and robust authentication ensure customer data is protected.
- Better support: The new ticket management system improves response times and customer support efficiency.
25%
Improved user experience
40%
Better support rate
70%
Faster loading time
99%
Uptime
Our approach focused on understanding Chillidog Hosting’s unique challenges and delivering a solution that prioritized user experience and operational efficiency. By using modern technologies and seamless integrations, we created a platform that not only solved immediate issues but also positioned Chillidog Hosting for long-term success.
The project was completed after two and a half years of work, with careful planning and execution to ensure a smooth transition:
- Discovery and planning (2 weeks): We worked closely with Chillidog Hosting to understand their needs and map out the project scope.
- Design (13 weeks): We prepared wireframes to organize the flow of the app before diving into design details.
- Development (60 weeks): Our team built the new platform using Laravel, Inertia, and React, integrating it with WHMCS and Enom.
- Testing and deployment (14 weeks): The platform underwent rigorous testing to ensure functionality, performance, and security before going live.
Throughout the process, we maintained open communication with Chillidog Hosting to ensure the final product met their expectations and business goals.
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Book a free call and have a no-strings-attached talk about your ideas.
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