We built a user-friendly app for iOS and Android, coupled with a powerful admin panel, making it easier for travelers to explore, book tours, and access essential city information.
We’ve been working with officials from a major capital city to make traveling there easier. Because of privacy rules, we can’t reveal the city name, but we still wanted to share our work and the results our client’s received.
Our client, an active metropolitan hub, aimed to elevate the traveler’s experience by delivering a feature-rich mobile app. The challenge was to create an easy-to-use app, allowing tourists to sign up, search, and pay for tours and events, and tap into vital city information. The client also wanted an admin panel to keep an eye on the mobile app, check on tour leaders, and take care of feedback from travelers.
We proposed a dual-platform solution: a mobile app for tourists and a web application for administrators, tour guides, and business owners. The mobile app works on Android and iOS and has all kinds of tools for booking tours, paying for things, and learning about the city. The web app is like a control center for making sure the mobile app works right, verifying tour guides, and addressing customer reviews.
Our gameplan was to use the latest tech, like React Native for the mobile app and Laravel for the backend admin panel. We focused to make sure the app was simple to use and looked good, so people could find their way around without any trouble. We also integrated various payment options and made sure the app works offline for viewing simple data.
The mobile application and web admin panel have been a huge success since their launch. In just three months, way more people signed up to use the app than the city thought, and even more people booked tours.
The web app made things a lot easier for the city, cutting down the work they had to do by 50%. Plus, being able to look at traveler reviews helped make tour guides do a better job, increasing the number of tour reservations by 25%, just like the city wanted.
40%
Higher user registrations
25%
Higher tour reservations
50%
Reduced administrative workload
10%
Improvement of service quality
Thanks to the team at @LuckyMediaDev for helping us get a head start in this area via their initial work on a Breeze React port! ❤️
Taylor Otwell
Founder @ LaravelLet's chat
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It took us 12 months to build and test the app with users, using React Native and Laravel. The design was provided by another agency and we focused on development.
For the mobile app, we chose React Native, a popular native framework. It allowed us to create a high-performance app for both Android and iOS with a single codebase, making development faster and maintenance easier.
For the backend admin panel, we used Laravel, a robust PHP framework known for its clean code and flexibility. Laravel’s features helped us build a professional and secure admin panel for handling complex tasks.
Laravel also acted as an API for the mobile app, ensuring smooth data exchange. Changes made in the admin panel are instantly reflected in the mobile app, ensuring data consistency and a seamless user experience.
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We wanted tourists using the mobile app to feel like they were being shown round the city by a friend, enhancing their travel experience. We went on a journey to create an inclusive, user-friendly, and visually appealing experience.
The result was a clean, easy-to-navigate interface with clear categories and a search function. The entire user experience, from signing up to making payments, was smooth and simple. We used vibrant colors and high-quality images to reflect the city’s unique style.
We added different ways to pay in the app so people could choose what they like best. They could use their regular credit cards or PayPal. For those who like to pay with their phones, we included Apple Pay and Google Pay.
Integrating these well-known payment platforms also helps ward off security concerns, as they come with built-in protections to shield users’ financial data. Each transaction is encrypted, ensuring that users’ personal and payment information is kept secure. As a result, travelers can book their next adventure with the peace of mind that their details are safe, and their payments are processed reliably.
The app also helped the local stores and the city’s culture by giving businesses a place to shine. We made special spots in the app for them to show off what they have to offer, from tasty food to car rentals. Each store had a profile page to describe its business, add images, or talk about what’s special about it. This made tourists more interested and helped store owners get noticed.
The app also listed city events, making it easy for tourists to find fun stuff to do and learn about the city’s culture. By including these different elements in the app, we made sure tourists could easily find everything they might want to do or need in the city.
In the realm of digital tourism, the presentation of tours can make or break the user experience. Understanding this, we took a fresh, engaging approach to displaying tours on the mobile app.
We made sure each tour looked exciting and made people want to learn more. We showed ratings so people could see how others liked the tour.
The reservation button was designed to be easily noticeable, encouraging people to click it and book the tour. This way of showing tours gave people all the info they needed quickly and made booking a breeze, making the whole experience better.
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